Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and include all accessories. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.
Items returned without first requesting authorization will not be accepted.
If you have any questions about a return, please contact us at foxtecinc@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about whether your item qualifies for return.
Sale items and gift cards are not eligible for returns.
Exchanges
The fastest way to receive the correct item is to return the original item first. Once the return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still be returned in the same condition received, unused, with original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: